These terms govern the subscription to and use of reo·noa, the AI reception service provided by BAUBER.XYZ SL (tax ID B93944700, Rambla Poblenou 38, 08005 Barcelona, Spain; "reo·noa", "we") to businesses and professionals (the "Customer"). reo·noa is subscribed to for a business or professional activity, not as a consumer.
If you called a business answered by reo·noa, these terms are not addressed to you: our privacy policy explains how your data is processed.
The Spanish version of these terms prevails over this translation.
1. What makes up the contract
The contract between reo·noa and the Customer is made up of:
- the order: the proposal, quote or sign-up form accepted by the Customer, stating the service, the usage limits and the price;
- the data processing agreement, which governs the personal data we process on the Customer's behalf;
- these terms.
In case of conflict, the order prevails, then the data processing agreement as regards personal data, and then these terms.
2. Definitions
- Service: the reo·noa platform, hosted by us, which answers and places calls, reads and changes appointments in the Customer's Diary, and includes the portal and the API.
- Portal: the private area where the Customer sets up the Service and sees its activity.
- Customer's Diary: the Customer's appointment system the Service connects to, such as Google Calendar or its diary software through its API.
- Authorised Users: the people the Customer gives access to the Portal.
- Callers: the people who call the Customer, or receive its calls, through the Service.
- Customer Data: the data the Customer or the Callers provide to the Service.
- Outputs: what the Service produces for the Customer: transcripts, summaries, notes, queries and records of changes to the diary.
3. The service
For the term of the contract, we grant the Customer a non-exclusive, non-transferable right to use the Service for its own business, within the limits of the order.
The Service works on the Customer's Diary and keeps no diary of its own. It needs that diary to be connected and answering.
We may improve and change the Service's features, as long as what was subscribed to is not substantially reduced. We will give reasonable notice of changes that affect the Customer's use.
We make reasonable efforts to keep the Service available at all times. Scheduled maintenance will be announced in advance whenever possible. Unless the order says otherwise, support is given by e-mail during Barcelona business hours.
4. Demo and test mode
We may offer a free demo or trial period. It ends on the agreed date or when either party decides, and carries no obligation to subscribe.
Every Customer starts in test mode: the Service only calls authorised numbers, and real calls start when the Customer switches them on.
5. The use of artificial intelligence
The Service uses artificial intelligence models to understand and answer Callers. These models can make mistakes. That is why the Service reads out and confirms every change before making it, reads it back from the Customer's Diary afterwards, and marks any unclear result for review instead of repeating it.
Even so, the Customer:
- reviews the Service's activity in the Portal and remains responsible for its diary and for the care of its own customers;
- is responsible for the instructions, information and knowledge it sets up its agents with;
- must not use the Service as an emergency channel, nor to give medical advice, diagnoses or any decision that needs a professional.
6. The Customer's obligations
The Customer undertakes to:
- provide accurate information and keep its contact and billing details up to date;
- keep the Portal and API credentials safe, and answer for what its Authorised Users do;
- tell Callers that they are talking to an artificial intelligence system and how their data is processed, as required by Regulation (EU) 2024/1689 on artificial intelligence and the GDPR;
- only call people who have given it their consent, and respect opt-outs and the rules on commercial communications and telecommunications;
- have the right to use the Customer Data it provides, and comply with the rules of its sector, including health regulations where they apply;
- tell us without delay of any unauthorised use or security incident it detects.
7. Prohibited uses
The Customer may not:
- copy, modify, decompile or reverse engineer the Service, or use it to build a competing product;
- resell the Service or give access to third parties outside its organisation, unless the order allows it;
- exceed the subscribed usage limits or get around the technical measures that enforce them;
- use the Service for unsolicited calls, spam, impersonation, fraud or unlawful content;
- extract data automatically, load-test or security-test the Service without our permission, or try to access other customers' data.
We may suspend access, proportionately and after notifying the Customer, when a use puts the Service, other customers or third parties at risk.
8. Price and payment
The price is that of the order. The Service is billed monthly in advance and charged automatically at the start of each month to the card or bank direct debit the Customer provides, which authorises us to make those charges. Prices exclude VAT and other applicable taxes.
Late payments bear the interest set by Spanish Law 3/2004 on late payment. If a charge fails, we will ask the Customer to update its payment method. If it is still unpaid 15 days after that notice, we may suspend the Service until it is paid.
We will give at least 30 days' notice of any price change. If the Customer does not accept it, it may end the contract before it applies.
9. Data protection
For the Callers' data, the Customer is the controller and BAUBER.XYZ SL its processor, under the data processing agreement (article 28 GDPR). That agreement sets out the security measures, the providers acting as sub-processors, and how the Customer is told of any change to them, to which it may object.
We process the contact details of the Customer and its Authorised Users as controller, under our privacy policy.
10. Confidentiality
Each party will keep the confidential information it receives from the other secret and use it only to perform the contract, for the term of the contract and three years after. This does not apply to information that was already public, that the party already lawfully knew, or that must be disclosed by law or by order of an authority, in which case the other party will be told if that is allowed.
11. Ownership
Customer Data and Outputs belong to the Customer. It grants us the right to use them only as far as needed to provide the Service.
The Service, its software, documentation, trade marks and improvements belong to BAUBER.XYZ SL or its licensors. We may freely use the Customer's suggestions to improve the Service.
We may compile aggregated, anonymised statistics on the use of the Service, which identify neither the Customer nor any person, to operate and improve it.
12. Warranties
We provide the Service with professional diligence and as described. If the Customer finds that this is not the case, it must tell us within 30 days. We will fix it and, if that is not possible, refund the part of the price for the affected period.
We do not warrant that the Service will run without interruptions or errors. Nor do we answer for third-party services we do not control, such as the telephone network, the Customer's Diary, Google or the providers of artificial intelligence models, although we will do what is reasonable to limit the effect of their failures.
The Customer warrants that it has the right to use the Customer Data and that its use of the Service complies with the law.
13. Liability
Neither party is liable for indirect damages, such as loss of profits, customers or business opportunities.
The total liability of BAUBER.XYZ SL under the contract is limited to the amount paid by the Customer in the three months before the event that gives rise to it.
These limits do not apply to wilful misconduct or gross negligence, to the Customer's payment obligations, or to the next clause.
14. Third-party claims
The Customer will hold BAUBER.XYZ SL harmless against third-party claims arising from the Customer Data, the configuration of its agents or a breach of its obligations, in particular those to inform Callers and obtain their consent.
BAUBER.XYZ SL will defend the Customer against third-party claims that the Service, as we provide it, infringes their intellectual or industrial property rights, unless they arise from the Customer Data or from a use contrary to these terms.
The party that receives a claim will tell the other without delay and cooperate in its defence.
15. Term and termination
The contract starts on the date of the order, lasts one month and renews automatically every month, with no minimum term. The Customer may cancel at any time by telling us by e-mail; cancellation takes effect at the end of the month already paid, which is not refunded. We may end it with 30 days' notice.
Either party may end the contract if the other breaches an essential obligation and does not remedy it within 30 days of notice, or at once if the other goes into liquidation.
When the contract ends, access to the Service closes. For the following 30 days, the Customer may ask us for an export of its Data and Outputs. We then delete them, at most 90 days after termination, except what the law requires us to keep.
16. Changes to these terms
We may update these terms. We will give the Customer at least 30 days' notice of relevant changes. If it does not accept them, it may end the contract before they apply; if it keeps using the Service afterwards, it is taken to accept them.
17. General provisions
- Entire agreement: the contract replaces any earlier agreement on its subject.
- Severability: if a clause is void, the others remain in force.
- Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices: by e-mail to the addresses in the order.
- Assignment: the Customer may not assign the contract without our consent. We may assign it as part of a corporate transaction, notifying the Customer.
- Subcontracting: we may rely on providers to deliver the Service, and we answer for them.
- References: we will only name the Customer as a reo·noa customer with its permission.
- Waiver: not exercising a right at a given time does not waive it.
18. Governing law and jurisdiction
The contract is governed by Spanish law. The parties submit any dispute to the courts of Barcelona.
Last updated: 13 November 2026.