Reonoa
en
Ask for a demo

AI receptionist for businesses that work by appointment

Every call answered. Every appointment in your diary.

Reonoa answers your phone, finds the person in your diary, offers real slots and books, moves or cancels the appointment. In your diary, not in a copy of it.

Ask for a demo See how it works
  • Works on the diary you already use
  • No audio recorded
  • Eight languages

Why Reonoa

Built so you can trust it with your diary.

One diary. Yours.

No second diary, no migration, no records copied twice. When something changes, it changes where your team looks.

Nothing changes without a yes.

Every change is read out and confirmed first, then read back from your diary. An unclear result is marked for review, never tried twice.

No recordings.

Calls are not recorded. Transcripts are kept encrypted, and the person's file stays in your diary.

How it works

Four steps, and your diary stays where it is.

No new software for your team to learn and no data to move. Reonoa sits between your phone and your diary.

  1. 01

    Connect your diary

    Your diary software answers a small, signed API. Reonoa reads professionals, appointment types and availability from it, and keeps no diary of its own.

  2. 02

    Choose how people reach you

    A phone number of your own, a voice button on your website, or a call from your app.

  3. 03

    Switch on your agents

    Start from ready-made agents and give each one its name, greeting, instructions, knowledge, languages and voice.

  4. 04

    Watch it work

    Every conversation, its transcript and what changed in the diary, in your portal. Real calls start only when you switch them on.

Features

It takes the appointment from start to finish.

What a good receptionist does, at any hour, in the caller's language, and with the same care every time.

  • Knows who is calling

    It checks the caller's ID number against your diary before it reads or changes anything. A phone number alone is never enough.

  • Finds a real slot

    Availability as your diary has it now, by professional, appointment type and centre.

  • Books, moves and cancels

    And confirms attendance, always in your diary, never in a copy.

  • Registers new people

    When your diary allows it, a first-time caller is registered during the call.

  • Waits for a yes

    It reads the change out and writes it only after a clear yes.

  • Pending queries

    What it should not answer goes to your team, with a summary the caller has confirmed.

  • Call backs

    It agrees a call back within the hours you allow, and makes it.

  • Reminders

    The working day before at 10:00 by default. Monday's appointments are called on Friday.

  • Scheduled calls

    Follow-ups, waiting lists and surveys, called at the time you set.

  • Eight languages

    Spanish, Catalan, Basque, English, Portuguese, Italian, French and German.

  • Several centres

    Each agent works for the centres you choose, in their own time zone.

  • Full transcripts

    What was said and what changed, call by call, for your team.

Agents

Five agents to start with. Yours to adjust.

Each agent has its own name, greeting, instructions, knowledge, languages, voice and centres. Switch on the ones you need.

  • Outgoing calls only between 09:00 and 20:00.
  • Only people who have agreed are called, and every opt-out is respected.
  • Calls of up to ten minutes by default, and as many at once as you set.
  • ReceptionAnswers incoming calls: appointments, questions and messages for the team.Incoming
  • Appointment confirmationCalls the day before to confirm, move or cancel.Outgoing
  • Diary follow-upMakes the follow-up calls your team schedules.Outgoing
  • Waiting listOffers a freed slot to the people waiting for one.Outgoing
  • Satisfaction surveyAsks a few short questions after a visit.Outgoing

Channels

Where your customers already are.

Phone

Incoming and outgoing calls on a number of your own. Calls go to reception when your switchboard allows it.

Your website

A voice button, or a link, in your colours. The visitor talks from the browser, in their own language.

Your app

A call inside your own app, which goes to the phone when nobody answers.

  • Spanish
  • Catalan
  • Basque
  • English
  • Portuguese
  • Italian
  • French
  • German

Integrations

It works with the diary you already use.

Any diary software connects by answering one contract: a dozen operations, signed and idempotent. Your provider implements it once, and it serves every centre.

  • Every request signed with HMAC, a timestamp and a single-use nonce.
  • Writes are idempotent for seven days: a retry never books twice.
  • When a call ends, your diary gets its summary, transcript and actions, without the person's file.
  • If your diary does not answer, Reonoa never invents an appointment: it leaves a pending query.

API

An API for your own tools.

Read conversations and metrics, schedule calls, and manage agents, notes and webhooks from your own software, with keys your business controls.

GET  /v1/conversations
GET  /v1/availability
POST /v1/tasks
GET  /v1/metrics
POST /v1/webhooks
Authorization: Bearer ••••••••
Idempotency-Key: 3f9c…a1e2

  • Keys per business

    Each key belongs to one business, with permissions per resource.

  • Safe retries

    An idempotency key on every POST, and version checks on every edit.

  • Signed webhooks

    HMAC-SHA256, up to five retries and an event id to deduplicate.

  • OpenAPI 3

    A published contract, with a viewer to try it.

  • Metrics

    Calls by day and direction, ready for your own reports.

  • Within limits

    Users, keys and billing are never reachable through the API.

Your portal

Everything it did, where you can see it.

Your team works in a private portal for your business. Every user only ever sees their own business.

  • Activity by day, incoming and outgoing.
  • Every conversation, with its transcript.
  • Pending queries, with drafts, replies, author and history.
  • Reminders and scheduled calls.
  • Integrations, API keys and webhooks.

Privacy and security

Careful with what people tell it.

Reonoa keeps as little as it can, encrypts what it keeps and starts in test mode.

  • No copied files

    Only a reference to the person is kept. Their ID and name live in an encrypted session that expires.

  • Encrypted at rest

    Conversations, settings and secrets are stored with AES-256-GCM. Secrets never go back to the browser.

  • One business, one space

    The business is taken from the session or the key, never from what a request says.

  • Test mode first

    Real calls are off until you switch them on, and the first ones only reach numbers you authorise.

Questions

What people ask first.

Do we have to change our diary software?

No. Reonoa works on the diary you already have, through its API. If your provider does not offer one yet, the contract is short and documented.

What happens if the diary does not answer?

Reonoa does not invent appointments. Without your diary it does not book: it leaves a pending query for your team instead.

Are calls recorded?

No. Only the transcript is kept, encrypted, so your team can see what was said and what changed.

Can a caller always reach a person?

Yes. The agent leaves a pending query or agrees a call back, and passes the call to reception when your switchboard allows it.

How do we try it without risk?

It starts in test mode: real calls are off, and when you switch them on the first ones only reach the numbers you authorise.

How much does it cost?

Plans are a monthly allowance of minutes. We are setting the prices now: write to us and you will be among the first to know.

Let it answer your next call.

Tell us what your business does and which diary you use. We will show you Reonoa working on it.

Ask for a demo hola@reonoa.com